We all wish to be seen and we wish to know that others have seen us. In this second blog on getting your business and team ready to return to work, here are a few thoughts on visibility and decision making.
Visibility with your team
Right now, your team want to SEE your leadership, so communicate with them as regularly as possible via face to face and as an everyday suggestion, don’t hide in emails. Your team don’t read them and the truth is we probably don’t either!
As you consider what to share with your team, this is Not a time for long term vision casting. Keep your soundbites to your team relatively brief and clear letting your team know they are well supported by you. Let them know you have a strategy and communicate as change comes. There is no need to predict everything right now as it is more important to read what state your team is in
Decisions
As you look ahead it is important to ask yourself if you are choosing a survival or THRIVE strategy to navigate forward? Your answer to this question will reflect in your demeanour and inner feelings. I encourage you to THRIVE!
If you find yourself having to make Staff decisions consider the whole team and process correctly before leaping into anything rash. Look at your options and alternatives. For example can you reduce wages/hours/annual leave before more taking more drastic measures?
Pre dialogue with your customers and colleagues
Checking in with your customers is so important at this time. I am encouraging everyone to make that telephone call. We all know that 20% of your customers will be giving you 80% of your business so why not give at least those customers a call? Frame it around them and not your business. A genuine interest in their humanity will endear you to them and will be the best source of FREE advertising you will have right now. I already know of several colleagues who are doing this and hearing amazing stories and gaining great customer feedback from being kind.
And don’t forget to check in with your team in the same way. Right now a lot of each day is about the jokes, their welfare and offering the reassurance that you are all in this together!
Finally, it’s about Prioritising your mental health first! Your well-being is critical so take time for you as you consider your business readiness and your own personal readiness…
Cheers Andrew